CustomerXCon 2024 - The Conference for Driving Customer-Led Growth

THE Conference for Customer-Led Growth Leaders

October 21 – 23, 2024
Hynes Convention Center
Boston, MA

The ONLY conference designed by CustomerX Pros, for CustomerX Pros in:

Customer Lifecycle Marketing

Customer Success

Customer Community

CustomerXCon 2024 Ambassadors

Meet the team of CustomerX pros who are building the agenda topics and formats:

CustomerX Impact Awards

At CustomerXCon, we present the 3rd Annual CustomerX Impact Awards that recognize outstanding programs that drive outsized revenue impact in the areas of customer acquisition, customer expansion, customer retention, innovation, product/solution positioning, and cross-functional collaboration.

CustomerX Impact Awards
CustomerX Impact Award Winners


CustomerXCon 2024 is supported by the top technology firms and agencies.

Premier Supporters

Big Sky Communications
Gainsight is a proud supporter of CustomerXCon
Higher Logic Vanilla supports CustomerXCon 2024
Gradual sponsors CustomerXCon 2024

Gold Supporters

Advocacy Maven is a proud supporter of CustomerXCon
Point of Reference
Ignite Advisory Group is a prout supporter of CustomerXCon
Porter Consulting is a proud supporter of CustomerXCon

Schedule of Events

Here are the exciting events and activities in store for CustomerXCon 2024, THE Customer Marketing & Advocacy conference.

Monday, October 21, 2024

2:00pm - 4:30pm

Pre-Conference Workshops

Looking for a deep-dive learning experience with some of the top experts in our profession? Join one of our two Pre-Conference Workshops. This is an optional add-on to your ticket when you register.

5:00pm - 7:30pm

CustomerXCon 2024 Welcome Party

Make sure you book an early enough flight so you can join us the night before CustomerXCon 2024 starts to catch up with old friends, make some new friends, and get jazzed for the next two days.


Supporter Dinners

Many of our Supporters host dinners on Monday night to show appreciation to their customers who are attending CustomerXCon and to meet new people. If you haven’t received an invitation yet, reach out to one or more of them and let them know you’re available.

Tuesday, October 22, 2024

9:00am - 5:00pm

Day One filled with amazing content and networking

Come between 8:00 and 9:00 for a hot breakfast to get charged up to Take it to the Top with our jam-packed agenda.

5:00pm - 5:30pm

CustomerX IMPACT Awards Ceremony

Join us as we recognize 7 Customer Marketing & Advocacy rock stars who mobilize customers to drive Customer-Led Growth.

5:30pm - 8:00pm

Take it to the Top After Party and Show

Join us at our After Party to unwind after a high-energy day, share your key takeaways from the day, and get to know our Supporters. Enjoy beer, wine, our specialty cocktail, and hot food. We’ll have some surprise entertainment. Don’t go too crazy as there’s more great content and networking coming your way on Wednesday.

Wednesday, October 23, 2024

9:00am - 4:00pm

Day Two filled with even more amazing content and networking

Come between 8:00 and 9:00 for a hot breakfast. We’ll rap up by 4:00 so you can start your journey how with a head full of new ideas and a rolodex full of new colleagues.

Agenda Topics

The CustomerXCon Ambassadors are formulating an amazing agenda that includes these types of sessions:

Main Stage Executive Presentations

Techniques and inspiration to elevate your role and take your career to the top.

Group Therapy Small Group Discussions

Sit down with 10 peers at a round table to discuss how you’ve tackled a big, difficult challenge we all face.

Interactive Breakout Sessions

Interactive workshops, panel discussions, and expert talks broken out into these three tracks:

Advanced Customer Experience Track

For current and aspiring CMOs and CCOs who shape customer-led culture and orchestrate holistic customer experiences.

Customer Lifecycle Marketing Track

For Customer-Led leaders who drive customer onboarding, adoption, expansion, and renewal initiatives and campaigns.

Customer Advocacy & Community Track

For CustomerX pros who drive Customer-to-Customer, Customer-to-Company, and Customer-to-Market engagement.

CustomerXCon 2024 Hotels

CustomerXCon 2024 has reserved a room block at this hotel, which is across the street from the Hynes Convention Center.
When calling, ask for the CustomerXCon 2024 rate.

Hilton Boston Back Bay Hotel

Hilton Boston Back Bay
40 Dalton Street
Boston, MA 02115
T  +1 617-236-1100

Contact Us with Questions, Comments and Ideas

Prior year's CustomerXCons

CustomerXCon 2024 is our 5th annual Customer Marketing & Advocacy Conference. Check out prior years here.